How These Terms Apply to Your Account
When you open an account with us, you confirm that you meet the eligibility requirements for your region and that the information you provide is accurate. We reserve the right to verify your identity before processing any withdrawal — this means we may ask for a
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copy of your national ID or a screenshot of your bKash, Nagad, or Rocket transaction history to match the wallet registered on your account. Deposits made through bKash, Nagad, or Rocket are credited once the transaction clears on our end; if a deposit does not appear
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within the expected window, contact support with your transaction reference number. Your account balance is held in your account wallet and is not transferable to another account. We may suspend or close an account if we detect activity that breaches these terms, including use from a
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region where access is not permitted. Any funds in a suspended account are subject to review before release. These terms are governed by the rules of the jurisdiction under which we operate, and your access remains conditional on local law in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.