Reference

What You Agree To When You Use zx8

These terms set out the rules that apply to your zx8 account — how it works, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredOne account per personTerms subject to change
zx8 What You Agree To When You Use zx8
ACCOUNT SECURITY

How We Protect Your Account and Data

Your account security matters to us. We use SSL encryption across all account pages and payment flows, so data you enter — including your bKash or Nagad wallet number — is protected in transit. We do not store your mobile wallet PIN or share your personal details with third parties outside of what is required for payment processing and identity verification.

Data Retention

We keep your account data for as long as your account is active and for a period after closure as required by our operating terms. You can request a summary of what we hold.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. No third-party advertising cookies are placed without your consent.

Account Changes

To update your registered wallet number — bKash, Nagad, or Rocket — contact support directly. Changes go through a verification step to protect your account from unauthorised edits.

Requesting Your Data

You can request a copy of the personal data we hold on your account by contacting support via email. We aim to respond within a reasonable timeframe as set out in our privacy terms.

TERMS CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear or you need to raise a concern about your account, our support team is available to help. You can reach us through the channels below — have your account details and any relevant transaction references ready when you get in touch.

Live Chat Open the chat window from your account dashboard. This is the quickest path for questions about account status, wallet verification, or a specific transaction.
Email Support Send your query to our support address listed in your account settings. Include your registered bKash, Nagad, or Rocket number so we can locate your account faster.
Help Centre Our help centre covers common terms questions — account eligibility, withdrawal holds, and wallet linking steps — so check there first before raising a ticket.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice. If yours is not here, reach out through live chat or email.

These terms apply to anyone who opens an account with us. Access is conditional on your local law and eligible regions — if you are in Bangladesh, check that access is permitted under local law before registering.

Yes. We may update these terms from time to time. When we do, we will notify you via your registered email or an in-account message. Continued use of your account after a change means you accept the updated terms.

We will contact you at your registered email to explain the reason. Any balance in your account wallet is held during review. If the suspension is lifted, your funds remain accessible through your linked wallet.

Contact our support team via live chat or email and request account closure. We will confirm your identity, process the request, and arrange any remaining balance to be returned to your registered bKash, Nagad, or Rocket wallet.

Yes. You must meet the eligibility criteria for your region. We do not permit multiple accounts per person. Accounts opened with inaccurate information may be closed and any associated balance reviewed before release.

Raise it with support as soon as possible and include your transaction reference number from bKash, Nagad, or Rocket. We will investigate and respond within the timeframe set out in our support terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.